Frequently Asked Questions

An AI employee is a specialized autonomous agent that performs real business tasks – finding leads, sending emails, answering customer questions, monitoring competitors – 24/7 without human supervision. Unlike chatbots, AI employees don't just answer questions. They take actions: search the web, send emails, write reports, and deliver results directly to your messenger.

ChatGPT, Claude, Gemini, and other LLMs are conversation tools – you ask, they answer. Our AI employees are autonomous workers. You set them up once, and they execute tasks on their own: find leads, write personalized emails, monitor competitors, generate reports. They work in the background 24/7 and deliver results to your Telegram, WhatsApp, or Slack – no prompting required. Think of it this way: ChatGPT, Claude, or Gemini is a consultant you have to call every time. An ewpire agent is a full-time employee who just does the work.

Less than 5 minutes. Choose an agent, connect your messenger, answer a few onboarding questions (your business, target audience, tone of voice), and the agent starts working. No technical skills required.

No. Everything is managed through your messenger (Telegram, WhatsApp, Slack). You communicate with your AI employee the same way you'd message a human colleague.

Telegram, WhatsApp, Slack, and Discord. More platforms are being added based on customer demand. All agents deliver daily reports and alerts directly to your preferred messenger.

Yes! Starter plan includes a 3-day free trial. Card required at signup, cancel anytime in 1 click before day 3 and you won't be charged. Pro and Business plans don't have a trial – they're for teams ready to commit.

Yes! All plans include voice message support. Simply send a voice note in your messenger (Telegram, WhatsApp, Slack, Discord) and your AI employee will understand it. Voice messages are automatically transcribed and processed as text – no extra cost.

All AI employees are multilingual. During onboarding, you choose your communication language – the agent communicates with you in that language (reports, alerts, approvals). For content-producing agents (Sales, Growth), you can also choose a separate content language – e.g., communicate in German but produce marketing content in English. Language settings can be changed anytime via /settings.

Each AI employee is powered by the latest frontier AI models and runs on our infrastructure 24/7. They're not chatbots – they're autonomous specialists. Your Sales Agent uses 4 proven email frameworks (PAS, BAB, QVC, AIDA) and detects trigger events for 3x reply rates. Your Research Agent analyzes every article across 9 dimensions including sentiment and weak signal detection. Your Support Agent aims for first-contact resolution with confidence scoring. Every agent operates with expert-level prompts, built-in quality checks, and delivers results directly to your messenger.

Yes, literally. AI employees don't sleep, take breaks, or call in sick. They work every hour of every day, including weekends and holidays. Your Sales Agent sends emails during business hours in the recipient's timezone, but the system itself never stops.

Through your preferred messenger. Send a message to adjust settings, ask for a report, or change priorities – just like messaging a human colleague. The AI understands natural language, so you don't need special commands.

Absolutely. During onboarding, you define the agent's parameters: target audience, tone of voice, priorities, working hours for outbound, and more. You can adjust these settings anytime through your messenger.

AI employees have built-in confidence thresholds. When unsure about a decision (e.g., a customer question it can't answer), it escalates to you via messenger with full context. All plans include approval mode – you can review critical actions like emails before they're sent.

All plans have the same limits: 50 personalized emails per day for Sales Agent (with mandatory 4-week warmup: 5→10→20→30→50), and 50 AI-generated images per day for Growth Agent ad creatives. Core tasks like support (unlimited queries), research (unlimited scans), lead qualification (unlimited conversations), tender monitoring (unlimited searches), and document processing (50 documents per batch) have no daily caps.

The Sales Agent automatically selects the best framework per prospect: PAS (Problem-Agitate-Solve) for pain-aware prospects, BAB (Before-After-Bridge) for visionary buyers, QVC (Question-Value-CTA) for C-level (shortest, most direct), and AIDA (Attention-Interest-Desire-Action) for cold-cold prospects. Selection is based on the prospect's seniority, industry, and company stage – CEOs get 60-word peer-to-peer emails, managers get 100-word practical ones.

Trigger events are recent company changes – hiring, funding rounds, product launches, leadership changes. Emails referencing trigger events get 3x higher reply rates because they feel timely and relevant. The agent detects these automatically from public data and leads with them when found.

All plans: up to 50 emails per day. Mandatory warmup: Week 1: 5-10, Week 2: 10-20, Week 3: 20-30, Week 4+: up to 50. Each email is unique, research-backed at 75-100 words optimal length, and passes anti-AI detection filters.

Yes. The agent uses anti-AI techniques: varied sentence lengths, natural contractions, imperfect phrasing, odd-numbered lists. Combined with SPF/DKIM/DMARC from your own domain, emails bypass 2026 Gmail and Outlook AI filters.

4 unique strategies over 14 days: Day 2 – different angle, Day 4 – social proof (results from similar companies), Day 7 – value-add (useful insight), Day 14 – breakup email. Each adds NEW value – never 'just checking in'. The breakup email paradox: giving permission to leave often triggers responses.

Every tender is analyzed for: relevance, complexity, bid/no-bid decision (GO/NO-GO signals), win probability (0-100%), evaluation method (MEAT/QCBS/lowest price), scoring weights, positioning strategy, compliance flags, deadline urgency, competitive advantages, estimated effort, strategic value, consortium advice, and lot recommendation.

When your company can't deliver alone, the agent doesn't just say 'skip'. It recommends a partnering strategy: what capability gaps exist, whether you should be prime contractor or sub, and what type of partner to look for. This expands your pool of viable tenders.

40+ countries via official government APIs: all 27 EU states (TED), USA (SAM.gov), UK, Australia, Canada, UN (UNGM), Ukraine (ProZorro), Mexico, Colombia, and more. Free, legal, no scraping.

The agent aims to completely solve the customer's issue in a single response. It reads between the lines – 'it's not working' becomes a targeted diagnostic. Every answer cites sources from your knowledge base. Frustrated customers get empathy first, then solutions.

Every answer gets a score (0-100). Below 60%, or after 2 low-confidence responses in a row, the agent auto-escalates to a human with full context. You can also set keywords that trigger instant escalation.

Upload documentation, FAQ, help articles (PDF, DOCX, Markdown, URLs). The agent chunks, embeds with vector search, and retrieves the most relevant context for each question. It only answers from your knowledge base – never makes up information.

Exactly 3 days (72 hours) from activation. You'll receive a reminder email 24 hours before the trial ends.

Only the Starter plan – both monthly ($199/€199/£199 per month) and annual ($1,990/€1,990/£1,990 per year). Pro and Business are for teams ready to commit – contact us if you need to evaluate them.

Stripe places a small authorization hold to verify your card is valid. The hold is released within 5–7 days. No actual charge happens during the 3-day trial. After the trial, your card is automatically charged the Starter plan rate (monthly or annual, depending on what you selected) unless you cancel.

One click in your Account Settings, or through the Stripe Customer Portal. You can also email [email protected] (best-effort processing). If you cancel before day 3, you won't be charged.

One free trial per email address and per payment card. We use both checks to prevent abuse. If you've previously had a trial, please contact us.

When you start the trial, you explicitly waive your 14-day right of withdrawal under Article 16(m) of EU Directive 2011/83/EU. This is required because the digital service starts immediately upon trial activation. You consent to this via a checkbox at signup. However, our voluntary 14-day money-back guarantee applies after your first paid month – see the next question.

After your first paid charge (after day 3), you have a 14-day money-back guarantee on your first month's subscription. This is a voluntary commercial offer separate from EU statutory withdrawal rights. Email [email protected] within 14 days of first charge for a full refund.

If you cancel before day 3 and don't convert to paid, your account data is deleted within 30 days per our privacy policy. You can request immediate deletion at any time under GDPR Article 17 by emailing [email protected].

Monthly: Starter $199/mo (1 AI agent), Pro $499/mo (3 AI agents), Business $1,499/mo (all 9). Annual: save ~17% (2 months free) – Starter $166/mo, Pro $416/mo, Business $1,249/mo, billed yearly. Add extra agents for $199/mo each. All plans include the same features. No hidden fees.

No. Monthly plans are month-to-month. Annual plans are billed once per year at ~17% discount (2 months free). Cancel anytime – no cancellation fees, no questions asked. Your agent stops working at the end of the billing period. Every new subscription comes with a 14-day money-back guarantee.

All plans include: approval mode, custom knowledge base, all messenger integrations, voice messages, daily reports, 50 emails/day, 50 AI images/day. The only difference is the number of agents: Starter (1), Pro (3), Business (all 9). You can add extra agents for $199/month each.

Yes. Send /settings to your AI agent in the messenger – it will give you a link to the billing portal where you can upgrade, downgrade, or update payment details. Everything is self-service, no need to contact anyone.

Go to ewpire.com/recover and enter the email you used at checkout. You'll receive a secure one-time link to reconnect your agents to a new messenger account. The entire process is automatic – no waiting, no support tickets. Your agents and data remain safe on our servers.

We accept all major credit and debit cards (Visa, Mastercard, Amex) through Stripe. All payments are processed securely with PCI-DSS compliance.

All prices on the website are displayed excluding VAT. Applicable taxes are calculated automatically at checkout based on your billing country. EU businesses with a valid VAT ID are exempt from VAT (reverse charge mechanism).

No. If you provide a valid EU VAT ID during checkout, the reverse charge mechanism applies and you pay 0% VAT. Your VAT ID is validated in real-time against the EU VIES database. The invoice will state 'Reverse charge – VAT to be accounted for by the recipient'.

We detect your location automatically and show prices in € for Eurozone countries, £ for the UK, or $ for the rest of the world. The nominal amounts are the same across currencies ($199 = €199 = £199). Applicable taxes are calculated at checkout based on your billing country.

Yes. Add extra agents for $199/month each. All agents are available in all plans – the only difference is how many are included. If the math works out, upgrading to the next plan is usually cheaper than adding agents individually. Business includes all 9 agents.

Yes. Swap any agent via /settings in your messenger. Warning: switching permanently deletes all data and settings for that agent. The new agent starts fresh.

Yes! Every new subscription includes a 14-day money-back guarantee. If you're not satisfied for any reason, contact us within 14 days and we'll issue a full refund – no questions asked.

Yes. The account admin can invite colleagues via /invite. Each team member is assigned to one specific agent and manages it through their own messenger. One agent = one person. The admin decides who manages which agent and can reassign at any time via /team.

Yes! Our Referral Programme pays 20% of the first month's subscription for every customer you refer. Sign up at ewpire.com/refer to get your unique referral link. When someone subscribes using your link, you earn a commission paid after their first month completes (approximately 30 days after payment). Payouts are processed via Stripe Connect to your bank account. Important: all tax obligations on referral income are your responsibility under the laws of your country of residence. ewpire does not withhold taxes or provide tax advice. Full terms at ewpire.com/referral-terms.

Yes. We use AES-256 encryption at rest, TLS 1.3 in transit, and complete data isolation between clients. Your data is never shared with other customers or used to train AI models. We are GDPR-compliant (registered in Estonia, EU).

No. Your business data is used solely to power your AI employee's tasks. We never use client data for model training, benchmarking, or any other purpose. Data is deleted when you cancel your subscription.

All data is stored on secure European servers (EU jurisdiction). Our infrastructure provider maintains SOC 2 Type II compliance. We perform regular security audits and penetration testing.

Only your AI agent accesses your data during task execution. Our engineering team has no access to customer data in production. All access is logged and audited.